If You Can’t Explain What You Actually Sell in 5 Sentences, AI Will Invent a Service You Don’t Even Offer
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AI Just Sold a Service You Don’t Even Offer. Whose Fault Is That?
Date: 26 October 2025 — UAE Home, Clinic, Agency Sectors
Author: Vista by Lara — AI Intake / Scope Protection / Offer Control
Reality: AI will ALWAYS say “yes” if you don’t stop it
ChatGPT, Gemini, DeepSeek all try to be “helpful.” To them, “helpful” means “say yes.”
Buyer: “Do you include curtain hanging + TV wall mount + trash removal for free?” AI (uncontrolled): “Yes we handle full install, no extra charge.”
Congrats. You now owe three men and a van on Friday, unpaid.
Why this keeps happening in UAE
- Brides and new couples expect full turnkey before parents arrive. Emotional urgency = they ask for everything.
- Tenants expect emergency maintenance “now now.” They ask for impossible timelines and free call-out.
- Clinic leads want “guaranteed result.” They demand illegal promises to feel safe.
Your intake (human or AI) panics and says yes.
“نعم” في هاللحظة = أنت وقعت عقد بدون ما تحس.
ChatGPT vs Gemini vs DeepSeek when clients push scope
ChatGPT: Will soften and reassure, very “don’t worry we take care of you” energy. Dangerous in clinics (illegal claims) and home services (free extras).
Gemini: Loves packaging. It may bundle unrelated work just to sound “full solution” — now you’ve promised logistics you don’t even have capacity for.
DeepSeek: Will try to outline process logically (“Technician arrives 10:30–12:15, fee AED [X]”). Strong for ops. But tone can feel cold unless we wrap it in empathy for emotional buyers.
Mistake: You’re letting the model improvise scope instead of feeding it an approved scope list and red lines.
Myth vs Reality
MYTH: “Clients want to hear yes first, we’ll fix details later.”
REALITY: In UAE 2025, the client’s first instinct is to screenshot. Your “yes” is now a contract. You don’t get to “fix later.”
MYTH: “We’ll throw in small extras to win loyalty.”
REALITY: You just trained them to disrespect your time, your crew, and your margin. They’ll escalate every time. You think you’re buying loyalty. You’re actually buying abuse.
How grown operators fix this
We don’t let AI freestyle. We do:
- Pre-approved menu of services: EXACTLY what you include, and what you charge extra for.
- Pre-approved windows: “10:30–12:30 Friday install,” not “we come any time.”
- Pre-approved fee language: “Setup fee is AED [X]. Do I confirm under your name?”
- Forbidden language: “guaranteed medical result,” “free emergency,” “no extra charge same-day Abu Dhabi.”
ما عاد في “نعم بدون معنى”. في “هذا اللي نسويه. هذا السعر. أأكد الموعد؟”
That’s grown, bankable, defendable.
